Customer Service Advocate I

Summary Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
Performs research as needed to resolve inquiries.
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community.
We are the largest insurance company in South Carolina … and much more.
We are one of the nation’s leading administrators of government contracts.
We operate one of the most sophisticated data processing centers in the Southeast.
We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths.
We deliver outstanding service to our customers.
If you are dedicated to the same philosophy, consider joining our team! Description Logistics: This is a Full-time remote position working (40- hours/week) Monday-Friday 8:30am – 5:00pm What You’ll Do: Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
Accurately documents inquiries.
Initiates or processes adjustments or performs other research as needed to resolve inquiries.
Coordinates with other departments to resolve problems.
Responds to, researches and/or assists with priority inquiries and special projects as required by management.
Provides feedback to management regarding customer problems, questions, and needs.
Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
Follows through on complaints until resolved or reports to management as needed.
Maintains basic knowledge of quality work instructions and company policies.
Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
Maintains all departmental productivity, quality, and timeliness standards.
Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
To Qualify for This Position, You’ll Need: High School Diploma or equivalent and one year of customer service experience.
Excellent verbal and written communications skills Strong human relations and organizational skills Ability to handle high stress situations.
Good judgement skills Strong customer service skills Ability to learn and operate multiple computer systems effectively and efficiently.
What we Prefer you to have: One year of experience in a Call Center environment What We can Do for You: We offer our employees great benefits and rewards.
You will be eligible to participate in the benefits the first of the month following 28 days of employment.
Subsidized health plans, dental and vision coverage 401K retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Wellness program and healthy lifestyle premium discount Tuition assistance Service recognition Employee Assistance Discounts to movies, theaters, zoos, theme parks and more What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications.
This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
If the qualifications required proof of semester hours, please attach your transcript to your application.
Management will be conducting interviews with the most qualified candidates, with prioritization give to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision.
We are an Equal Opportunity Employer.
Some states have required notifications.
Here's more information.
Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status.
Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans.
It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.
help@bcbssc.
com or call 1-800-288-2227, ext.
47480 with the nature of your request.
We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.