Agent Service Center Representative

Combined Insurance, a Chubb Company, is seeking a Agent Service Representative to join our fast-paced, high energy, growing company.
We are proud of our tradition of success in the insurance industry of 100 years.
Come join our team of hard-working, talented professionals! Job Summary Often the first point of contact for customers, the Agent Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities.
The Agent Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures.
As an Agent Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems.
Responsibilities Demonstrate consistent good quality and performance results.
Provide consistent service that is customer focused and professional.
Supporting Field Sales agents with insurance product information Assist with basic technical troubleshooting Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
Learn soft skills while communicating with customers Focus on customers' needs and develops a customer centric approach in servicing customer’s needs.
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI’s.
Exhibits and practices the Organization’s Common Purposes and Shared Traits.
Understands organizational objectives, supports process improvements, and provides feedback to leadership.
Learn all policy product lines, all procedures for the core and worksite calls.
Provides support for business partners as needed.
Expected to be able to work various shifts within 7:30 a.
m.
– 6:00 p.
m.
CST timeframe Competencies Problem Solving : Takes an organized and logical approach to thinking through problems and complex issues.
Simplifies complexity by breaking down issues into manageable parts.
Looks beyond the obvious to get at root causes.
Develops insight into problems, issues and situation.
Continuous Learning : Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.
Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.
Takes advantage of formal and informal developmental opportunities.
Takes on challenging work assignments that lead to professional growth Initiative : Willingly does more than is required or expected in the job.
Meets objectives on time with minimal supervision.
Eager and willing to go the extra mile in terms of time and effort.
Is self-motivated and seizes opportunities to make a difference.
Adaptability : Ability to re-direct personal efforts in response to changing circumstances.
Is receptive to new ideas and new ways of doing things.
Effectively prioritizes according to competing demands and shifting objectives.
Can navigate through uncertainty and knows when to change course Results Orientation : Effectively executes on plans, drives for results and takes accountability for outcomes.
Perseveres and does not give up easily in challenging situations.
Recognizes and capitalizes on opportunities.
Takes full accountability for achieving (or failing to achieve) desired results Values Orientation : Upholds and models Chubb values and always does the right thing for the company, colleagues and customers.
Is direct truthful and trusted by others.
Acts as a team player.
Acts ethically and maintains a high level of professional integrity.
Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb” Skills Ability to effectively communicate and build strong partnerships with newer employees.
Basic computer skills and knowledge of database software.
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
Demonstrated attention to detail, organizational skills, and time management skills.
Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Friendly and professional demeanor.
Excellent communication and interpersonal skills.
Ability to remain calm in stressful situations.
Supplemental insurance knowledge and licensing is a plus.
Bilingual, Spanish-English proficiency is preferred.
Education and Experience High school diploma or general education degree (GED); Associate degree preferred.
3+ years’ experience in a contact center environment preferred.
OUR BENEFITS As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals.
More details can be found here .
Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work.
Below are several of the many benefits we offer our employees: Health insurance Dental insurance Tuition reimbursement A company-match 401(k) plan Disability insurance Life insurance Employee referral bonuses ABOUT COMBINED INSURANCE Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America.
Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business.
We are committed to making the world of supplemental insurance easy to access and understand.
The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.
M.
Best.
We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list.
We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.
ABOUT CHUBB Chubb is a world leader in insurance.
With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.
The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
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