Customer Service Representative (Temporary Position)

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Answer client inquiries and resolve issues in a timely and professional manner - Answer inbound calls and make outbound calls answering general questions and/or updating account information.
-Answer inbound chat communications serving as "Live Chat" assistance on website.
- Follow company policies and procedures for all interactions - Provide feedback to management regarding concerns and trends Requirements: - Previous experience in customer service or call center is a plus - Excellent communication skills, both verbal and written - Strong phone etiquette and active listening skills - Ability to multitask and prioritize tasks effectively - Strong problem-solving skills and ability to think on your feet - Detail-oriented with the ability to accurately enter data into systems Job Types: Full-time, Temporary Benefits: * 401(k) * Dental insurance * Health insurance * On-the-job training * Paid time off * Vision insurance Experience level: * 1 year Shift: * 8 hour shift * Day shift * Morning shift * Rotating shift Weekly day range: * Every weekend * Monday to Friday * Weekends as needed Work setting: * Call center * In-person * Office Application Question(s): * Are you available to work a fulltime schedule between the hours of 8am -10 pm EST? * Do you have high-speed home internet service with required minimum 25 MBPS upload/download? Yes or No? * You will start the security clearance process on day 1 of orientation.
You must complete the eApp and submit all required docs immediately, to have your security clearance prior to the training start date.
This process can take up to 6 weeks to clear.
* Do you live in or within 50 miles of the listed city? (this is required) Must be able to travel to a central location, on a predetermined date to complete security clearance for employment.
Yes or no? Language: * Spanish (Preferred) Ability to Commute: * Columbia, SC (Required) Work Location: In person