Customer Satisfaction & Quality Manager

Job Description: Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.
Our 135,000+ employees thrive in more than 100 countries.
From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.
Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
Schneider Electric has an opportunity for a Customer Satisfaction & Quality Manager in our Columbia, SC location.
The CS&Q Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture.
The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across the plant.
What will you do? • Manage Quality and Customer Experience in the manufacturing of residential circuit breakers • Manage the performance and competence of a team of quality engineers • Be the Voice of the Customer o Represent the voice of customer and drive the customer centricity within the entity o Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.
) o Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans • Quality Excellence o Run Customer Satisfaction and Quality related processes (Issue to Prevention) o Drive Quality Excellence in manufacturing (from Suppliers to Customers: stamping, molding, automated assembly, receiving, packing, returns, etc.
) o Drive the relevant quality programs and methods (8D, Lean Six Sigma, SPS, etc.
) to ensure continuous improvement • Quality System o Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity o Advocate to drive and implement the Global directives and policies o Manage the Quality Management System (ISO) of the entity o Network continuously with CS&Q teams to ensure their entity's needs are understood and considered o Identify & capitalize on best practices in quality o Ensure the right level of competency for the CS&Q team What qualifications will make you successful? • Bachelor’s Degree in Mechanical, Industrial, Electrical or related Engineering field • 5+ years of work experience in Quality, Supply Chain, Manufacturing, Customer Satisfaction • 3+ years of supervisory/managerial experience • Expert level in Quality Management Systems ISO9001, ISO90002, ISO14001 (Quality Management System, Environmental MS, OHSAS & Capable to conduct IMS internal Audit.
) • Familiar with applicable statutory and regulatory requirements (ANSI, NEMA, IEC) • Previous experience in leading internal audits • Green Belt or Black Belt certified • Working knowledge of Lean Manufacturing concepts; Lean 6 Sigma, Poke a Yoke, 8D, Process Control, DoE, PFMEA, DFMEA, DMAIC methodology, etc) • Knowledge & understanding of low voltage gear • Promotes the use of Digital platforms • Six sigma certification or PM preferred • SAP Knowledge preferred Qualifications: What's in it for me? Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.
Click here to find out more about working with us: https://se.
com/us/careers .
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners.
We're recognized around the world for welcoming people as they are.
We create an inclusive culture where all forms of diversity are seen as a real value for the company.
See what our people have to say about working for Schneider Electric.
https://youtu.
be/C7sogZ_oQYg Who will you report to? Plant Manager Let us learn about you! Apply today.
About Our Company: Why us? Schneider Electric is leading the digital transformation of energy management and automation.
Our technologies enable the world to use energy in a safe, efficient and sustainable manner.
We strive to promote a global economy that is both ecologically viable and highly productive.
€25.
7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us.
This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.