Description:
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry.
We are looking for driven individuals to come grow with us.
Position: Resupply Customer Service Representative
Position Reports To: Branch Manager/CSR Director
Location: Lexington, SC
Position Summary
We are seeking a dedicated Customer Service Representative to join our team.
In this position, you are responsible for performing all tasks and communication related to the service of respiratory products and pap supplies with patients/clients, co-workers, and referral sources.
Let’s start with what’s important to you.
The Benefits.
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Medical Insurance- multiple plans to choose from
Dental & Vision Insurance
Short Term Disability & Long Term Disability Options
Life Insurance
Generous PTO plan
Paid Holidays
401K
401K match
Competitive Pay
Key job responsibilities include:
Insurance Verification
Obtaining Prior Authorizations from various insurances
Patient correspondence via phone and email
Act as a patient advocate to resolve issues and concerns
Communicate with Doctors offices to obtain necessary paperwork
Develops and maintains working knowledge of current products and services
Process tasks required to ensure timely fulfillment of products ordered
Requirements:
Position Qualifications
High School Diploma or equivalent
Previous experience in a Clerical or Customer Service environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Required Skills:
Critical thinking and problem solving skills
Self-motivation, organized, time-management skills
Multi-task along with attention to detail
Work independently and as part of a team
Excellent communication skills
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None
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