Duties and Responsibilities
Welcome guests with friendly greeting and smile and perform all guest related services.
(i.
e.
wake up/courtesy calls; handle concerns/complaints/requests; and location information; keep lobby clean and orderly).
* Handle reservation requests; check guests in/out; handle guest accounting and cashier functions.
* Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales.
* Maintain confidentiality of guest information and pertinent hotel data.
* Perform daily cash count; prepare bank deposit and review of audit packages.
* Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance.
* Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions.
* Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval.
* Provide special services for guests upon request.
* Performs other duties as assigned.
Qualifications
· HS Diploma or equivalent work experience.
* 1-2 years in a previous customer service position preferred.
* Must have basic office skills (i.
e.
math, cash handling, computer skills, timekeeping, etc.
).
* Basic English communication (verbal and written) skills required.
* May be required to work nights, weekend and/or holidays.
Working Conditions
Because Motel 6 hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
Position may come into contact with pets.
Employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials.
Regularly scheduled hours may include nights, weekend and holidays.
Schedules vary based on business need.
Job Types: Full-time, Part-time
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Night shift
* Weekend availability
Job Types: Full-time, Part-time
Pay: From $10.
00 per hour
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Night shift
* Weekends as needed
Experience:
* Customer service: 1 year (Preferred)
License/Certification:
* Driver's License (Required)
Work Location: In person
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