Front Desk Agent/Night Auditor

Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Clerk/Night Auditor.
As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience during their stay.
This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities: - Greet guests with a warm and friendly demeanor, providing outstanding customer service - Check-in and check-out guests efficiently and accurately - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations and ensure accurate information is entered into the system - Process payments and maintain accurate records of financial transactions - Maintain cleanliness and organization at the front desk area - Perform night audit duties, including balancing accounts and generating reports - Ensure compliance with hotel policies and procedures Qualifications: - Previous experience in a similar role preferred but not required - Strong phone etiquette and communication skills - Excellent guest service skills with a friendly and approachable demeanor - Knowledge of front desk operations in the hospitality industry and knowledge of the Choice Advantage system are beneficial - Familiarity with phone systems and hotel management software is an advantage - Ability to handle difficult situations with professionalism and composure - Multilingual abilities are highly desirable for this position - Strong attention to detail and organizational skills We offer competitive pay rates, opportunities for career growth, and a supportive work environment.
If you have a passion for hospitality and enjoy providing exceptional service to guests, we would love to hear from you.
Note: This job description is intended to provide an overview of the responsibilities and qualifications for this position.
It is not an exhaustive list of all tasks that may be required or skills that may be requested.
Job Types: Full-time, Part-time Schedule: * 10 hour shift * 12 hour shift * 4 hour shift * 8 hour shift * Day shift * Evenings as needed * Evening shift * Every weekend * Holidays * Monday to Friday * Morning shift * Nights as needed * Night shift * Overnight shift * Overtime * Rotating weekends * Weekends as needed * Weekends only Work setting: * In-person People with a criminal record are encouraged to apply Experience: * Hospitality: 1 year (Preferred) Shift availability: * Day Shift (Required) * Night Shift (Required) * Overnight Shift (Required) Ability to Relocate: * Columbia, SC 29210: Relocate before starting work (Required) Work Location: In person